complaint process

Student Complaint Process

As a one of the outstanding private institutions of the Midwest, ˿ƵAPP is committed to the academic success and professional development of our students by providing excellent academic programs via distance education in the areas of business, education, health professions, and liberal arts.  In fulfilling this commitment, we strive to resolve student complaints in a fair, equitable, expeditious, and amicable manner.

Out-of-state distance learning students are encouraged to use proper institutional protocols in order to resolve their complaints.  These protocols are outlined in the .  However, if such complaints cannot be resolved internally, students may file a complaint with our accrediting agency and/or the corresponding agency in their state of residence.

˿ƵAPP is accredited by the Higher Learning Commission (HLC).  Information regarding the HLC complaint process can be found on their website: .

The following list of states outlines the corresponding agency and contact information should students decide to file a complaint at their home state.

VIEW ALL STATES ALPHABETICALLY

    • Alabama

      Alabama Commission on Higher Education (ACHE)

      P.O. Box 302000
      Montgomery, AL 36130-2000
      (334) 242-1998

      https://www.ache.edu/wp-content/Sara/StudentComp.pdf

    • Alaska

      Alaska Commission on Postsecondary Education (ACPE)

      P.O. Box 110505
      Juneau, AK 99811‐0505
      Program Coordinator for Institutional Authorization
      (907) 465-6741

      EED.ACPE-IA@alaska.gov

    • Arizona

      Arizona SARA Council

      2323 W 14th St
      Tempe, AZ 85281
      (602) 529-6649
      Lanna Dueck, Executive Director
      ldueck.azsara@riosalado.edu

    • Arkansas

      Arkansas Division of Higher Education

      423 Main Street
      Suite 400
      Little Rock, AR 72201
      (501) 371-2000

    • California

      Bureau for Private Postsecondary Education

      P.O. Box 980818
      West Sacramento, CA 95798-0818
      Telephone: (916) 574-8900
      Fax: (916) 263-1895

    • Colorado

      Colorado Department of Higher Education

      1560 Broadway
      Suite 1600
      Denver, CO 80202
      (303) 866-2723

    • Connecticut

      Connecticut Office of Higher Education

      450 Columbus Blvd Suite 707
      Hartford, CT 06103
      (860) 947-1801

    • Delaware

      Delaware Department of Education

      The Townsend Building
      401 Federal Street, Suite 2
      Dover, DE 19901-3639
      (302) 735‐4000

    • District of Columbia

      Higher Education Licensure Commission (HELC)

      1050 First St. NE, Fifth Floor
      Washington, DC 20002
      (202) 727-6436

      osse@dc.gov

    • Florida

      Commission for Independent Education

      325 W. Gaines Street, Suite 1414
      Tallahassee, FL 32399-0400
      (850) 245-3200

      cieinfo@fldoe.org

    • Georgia

      Nonpublic Postsecondary Education Commission

      2082 East Exchange Place
      Suite 220
      Tucker, GA 30084-5305

    • Hawaii

      Hawaii Post-secondary Education Authorization Program (HPEAP)

      Leiopapa A Kamehameha Building
      235 S. Beretania Street
      Honolulu, HI 96813
      (808) 586-7327

    • Idaho

      Idaho State Board of Education-Private Postsecondary & Proprietary Schools

      P.O. Box 83720
      650 W. State Street, Suite 307
      Boise, ID 83720-0037
      (208) 332-1587

    • Illinois

      Illinois Board of Higher Education

      1 N Old State Capitol Plaza suite 333
      Springfield, IL 62701
      (217) 782-2551

    • Indiana

      Indiana Commission on Proprietary Education

      101 West Ohio Street, Suite 670
      Indianapolis, IN 46204
      (317) 464-4400

    • Iowa

      Iowa College Aid

      475 SW Fifth St., Suite D
      Des Moines, IA 50309
      (515) 725-3400

    • Kansas

      Kansas Board of Regents

      1000 SW Jackson Street, Suite 520
      Topeka, KS 66612-1368
      (785) 296-3421

    • Kentucky

      Kentucky Council on Postsecondary Education

      100 Airport Road
      Frankfort, KY 40601
      (502) 573-1555

    • Louisiana

      Louisiana Board of Regents

      1201 N. Third St., Suite 6-200
      Baton Rouge, LA 70802
      (225) 342-7084

    • Maine

      Maine Department of Education-Office of Higher Education Service

      23 State House Station
      Augusta, ME 04333-0023
      (207) 624-6600

    • Maryland

      Maryland Higher Education Commission

      6 N. Liberty Street, 10th Floor
      Baltimore, MD 21201
      (410) 528-8662
      Fax: 410-332-0270

    • Massachusetts

      Massachusetts Department of Higher Education

      One Ashburton Place
      Room 1401
      Boston, MA 02108
      (617) 994-6950

    • Michigan

      Michigan Department of Licensing and Regulatory Affairs

      P.O. Box 30018
      Lansing, MI 48909

    • Minnesota

      Minnesota Office of Higher Education

      1450 Energy Park Drive, Suite 350
      St. Paul, MN 55108-5227
      (651) 259-3975
      Fax (651) 797-1664

    • Mississippi

      Mississippi Commission on College Accreditation

      3825 Ridgewood Road
      Jackson, MS 39211

    • Missouri

      Missouri Department of Higher Education

      205 Jefferson Street
      P.O. Box 1469
      Jefferson City, MO 65102-1469
      (573) 751-2361

    • Montana

      Montana University System Office of the Commissioner of Higher Education

      560 N. Park Avenue
      PO Box 203201,
      Helena, Montana 59620-3201,
      (406) 449-9124

    • Nebraska

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      P.O. Box 95005
      Lincoln, NE 68509-5005
      (402) 471‐2847

    • Nevada

      Nevada System of Higher Education

      2601 Enterprise Rd.
      Reno, NV 89512
      (775) 784-4901

    • New Hampshire

      New Hampshire Department of Education, Division of Higher Education, Higher Education Commission

      101 Pleasant Street
      Concord, NH 03301-3494
      (603) 271-3494

    • New Jersey

      Office of the Secretary of Higher Education

      P.O. Box 542
      Trenton, New Jersey 08625-0542
      (609) 292-4310

    • New Mexico

      New Mexico Higher Education Department

      2048 Galisteo Street
      Santa Fe, NM 87505
      (505) 476-8411

      HigherEd.Info@state.nm.us

    • New York

      New York State Education Department
      Office of College and University Evaluation

      EBA Room 969
      89 Washington Avenue
      Albany, New York 12234

    • North Carolina

      University of North Carolina Board of Governors
      Post-Secondary Education Complaints, c/o Assistant Director of Licensure and Workforce Studies
      910 Raleigh Road
      Chapel Hill, NC 27515-2688
      (919) 962-4621

      studentcomplaint@northcarolina.edu

    • North Dakota

      North Dakota University System

      2000 44th St. SW, Suite 301
      Fargo, ND 58103
      (701) 239-6676

    • Ohio

      Ohio Department of Higher Education

      25 South Front Street
      Columbus, Ohio 43215
      (614) 728-3095

    • Oklahoma

      Oklahoma State Regents for Higher Education

      655 Research Parkway, Suite 200
      Oklahoma City, OK 73104
      (405) 225-9141

    • Oregon

      Higher Education Coordinating Commission
      Office of Private Postsecondary Education

      255 Capitol Street NE, Third Floor
      Salem, OR 97310

      complaints@hecc.oregon.gov

    • Pennsylvania

      Pennsylvania Department of Education—Division of Higher Education & Career Education

      333 Market Street, 12th Floor
      Harrisburg, PA 17126-0333
      (717) 783-8228
      Fax: (717) 722.3622

    • Rhode Island

      Rhode Island Office of the Postsecondary Commissioner

      560 Jefferson Boulevard, Suite 100
      Warwick, RI 02886

    • South Carolina

      South Carolina Commission on Higher Education— Academic Affairs

      Attn: Student Complaint
      1122 Lady Street, Suite 300
      Columbia, SC 29201
      (803) 737-2260

      submitcomplaint@che.sc.gov

      https://che.sc.gov/sites/che/files/Documents/Institutions%20and%20Educators/Licensing/Student_Complaint_Procedures_and_Form_09192022.pdf

    • South Dakota

      South Dakota Board of Regents

      ATTN: Katie Hubbart
      306 E. Capitol Avenue, Suite 200
      Pierre, SD 57501
      (605) 773-3455

    • Tennessee

      Tennessee Higher Education Commission
      Division of Postsecondary School Authorization

      Attn: DPSA Complaints
      Parkway Towers, Suite 1900
      404 James Robertson Parkway
      Nashville TN 37243-0830
      (615) 253-8857

    • Texas

      Texas Higher Education Coordinating Board

      Office of General Counsel
      P.O. Box 12788
      Austin, Texas 78711-2788
      (512) 427-6101

      studentcomplaints@thecb.state.tx.us

    • Utah

      Utah System of Higher Education – Board of Regents

      60 South 400 West
      Salt Lake City, Utah 84101
      (801) 321-7200

    • Vermont

      Vermont Agency of Education

      219 North Main Street, Suite 402
      Barre, VT 05641
      (802) 479-1030

    • Virginia

      State Council of Higher Education for Virginia (SCHEV)

      101 N. 14th Street
      Richmond, VA 23219
      (804) 225-3399

    • Washington

      Washington Student Achievement Council

      P.O. Box 43430
      Olympia, WA 98504-3430
      (360) 753-7869

      complaints@wsac.wa.gov

    • West Virginia

      West Virginia Higher Education Policy Commission

      Dr. Mark Stotler, Director of Academic Programming
      1018 Kanawha Blvd., E. Suite 700
      Charleston, WV 25301
      (304) 558-0261

    • Wisconsin

      Distance Learning Authorization Board

      distancelearning@wtcsystem.edu

    • Wyoming

      Wyoming Community College Commission

      2300 Capitol Avenue, 5th Floor, Suite B
      Cheyenne, WY 82002
      (307) 777-7068

U.S. Territories